About Us
OSOI Legal Services - Legal and Professional outsourcing specialists.
How we work
Leading the Legal and Professional Process Outsourcing landscape.
OSOI stands as a pioneering force in the Legal and Professional Process Outsourcing (LPO) landscape, proudly positioned at the forefront of the UK conveyancing industry as well as other service sectors.
Our unwavering commitment to excellence, integrity, security and efficiency distinguishes us in this market, offering a comprehensive suite of services tailored to meet the intricate demands of the profession.
Since our inception in 2016, OSOI has been a trusted partner in delivering legal and professional process outsourcing services to clients across the United Kingdom. The core strength of our organisation lies in our leadership and training framework, where seasoned solicitors and legal service professionals spearhead key management and training initiatives. This ensures that our team is not only well-versed but excels in every facet of UK legal services, fostering a culture of compliance and expertise.
Our expansive service portfolio encompasses a spectrum of operations, ranging from front-of-the-house onboarding to intricate due diligence tasks such as title checking, drafting sale contract packs, registry applications, and post-completion processes, as well as legal due diligence and discovery, bundle preparation, document creation and collation for other legal disciplines.
The hallmark of our approach is our adaptability—we curate bespoke legal service solutions to precisely match our clients’ unique requirements.
A distinctive feature of our service model is our integration into the clients’ environment, utilising their software infrastructure for best-in-class insourcing. We seamlessly embed ourselves within our clients’ teams, providing services characterised by their timeliness, quality, and cost-effectiveness. Collaborating closely with our clients, we implement robust quality assurance and reporting processes, ensuring that our commitment to quality, integrity, and innovation continues to shape a brighter future for property professionals and clients alike.
Recognising the paramount importance of data security, OSOI Legal Services operates within a secure environment and proudly holds ISO 27001:2022 Certification. Our team undergoes regular training and refreshers on data security, adhering to the highest standards of confidentiality set by our clients. Sensitive data remains securely housed on client servers, accessed only through two-factor authentication, within a biometrically scanned office environment, reinforcing our dedication to safeguarding information and maintaining the trust our clients place in us.
At OSOI, we not only meet expectations but exceed them, ushering in a new era of excellence in legal and professional process outsourcing.
Our Training
Our company emphasises superior training through our cloud-based system, ensuring our teams are knowledgeable in English, Welsh, and UK law, including detailed requirements from the UK Finance Handbook and regulatory... read more
Our technologies
Our technology offerings, spanning customer system integration, UK-based development, and cloud-based hosting, are all ISO 27001 compliant, ensuring top-tier data security and management across services. This commitment to information security... read more
Our indicative SLAs
Our Service Level Agreements (SLAs) guarantee high-quality and consistent service delivery to all of our clients. Customer satisfaction is paramount, and we commit to resolving any service disputes or complaints... read more
Our pricing structures
Our pricing is clear and predictable: no monthly commitments or desk fees. We offer volume discounts, no minimums required. This flexible approach lets your business scale and handle workload peaks... read more
Our accreditations
We are certified with the latest version of ISO 27001, demonstrating our commitment to the highest data security and management standards. This accreditation assures our clients of our dedication to... read more
How we onboard you
Our onboarding process leverages customised questionnaires to understand your needs and goals. We agree expectations with SLAs and SOPs. A kick-off meeting establishes a pilot project and regular reviews ensure... read more
How we keep you updated
We understand the importance for clients to stay informed about progress, monitor deadline compliance, Key Performance Indicators (KPIs) and observe any structural changes in our team. We provide dashboards for... read more
The OSOI advantage
Better than Locum Cover
Using locum legal professionals can result in challenges such as variable quality, higher costs, recruitment difficulties, confidentiality concerns, and potential conflicts of interest. Administrative burdens like onboarding, billing, training, and adherence to ethical and regulatory standards are also key concerns.... read more.
No Risk Scalability
Our no-risk scalability ensures that your law firm can adjust to workload fluctuations without the financial and operational risks typically associated with scaling up or down. This model allows for seamless expansion or contraction of services in response to client... read more.
Certainty over Spending
OSOI offers cost predictability by mapping our fees to the volume and complexity of work. You can budget more accurately, as you only pay for the services we render. This transparency and predictability in pricing help you manage your legal... read more.